FAQ

If you are seeking absolute perfection, we always recommend purchasing genuine watches. No high-end watch from any factory is 100% flawless. However, consider the value proposition: an authentic Audemars Piguet Royal Oak 15400 Rose Gold costs around $22,000, whereas our top-tier version costs roughly $400. While microscopic differences exist upon expert inspection, our high-grade timepieces achieve 90%–95% accuracy in aesthetic finish, weight, and movement execution compared to the original.

No, there are no solid gold models produced in the industry. Most high-grade models feature durable gold plating around 10 microns thick. Select premium factories produce wrapped gold options using real gold plating up to 30 microns for superior longevity and color matching, which carry higher manufacturing costs. For genuine solid gold, purchasing the original model is the only option.

Any website claiming their watches are manufactured in Switzerland, Italy, or Europe is misleading you. This entire high-end segment is centralized in specialized manufacturing hubs in Asia. We believe in complete honesty rather than marketing myths.

Genuine Swiss ETA movements are rarely installed by these factories due to supply limits and costs. Most top-tier models utilize high-precision Asian ETA clone movements, which offer exceptional reliability and performance matching Swiss standards. On rare occasions where genuine Swiss movements are offered, we verify and transparently disclose the exact specifications to ensure you receive what you pay for.

Our team operates on China Standard Time (GMT+8). Depending on your location, we may be in different time zones. Due to high inquiry volumes across email, Live Chat, Telegram, and WeChat, replies may occasionally take a few hours. Rest assured, every single inquiry is answered attentively by our support team.

Trust is earned through transparency and community feedback. Rather than asking us directly, we invite you to evaluate our track record: explore major horology forums (such as RWI and Reddit watch communities), review unedited customer feedback, inspect our detailed pre-shipment Quality Control (QC) processes, and check our long-standing history serving watch collectors since 2012.

Credit card processing availability varies based on current gateway conditions.

Major card networks and financial institutions impose strict restrictions on high-grade luxury goods, resulting in high processing fees, account holds, and frequent gateway changes.

Please check the checkout page to see if credit card payment is currently active for your region.

Cash on Delivery is available for select destinations. Please contact our support team with your delivery location to verify if COD services are active for your country.

Cryptocurrency payments allow us to bypass high credit card processing fees (which can reach up to 21% per transaction in our niche). Because Bitcoin transactions carry minimal fees and immediate settlement without banking intermediaries, we pass those cost savings directly to you in the form of a checkout discount.

Order handling typically takes 3 to 5 business days. Every watch undergoes a rigorous multi-point Quality Control (QC) check before dispatch. If a piece fails our inspection, we return it to the factory for immediate replacement. We prioritize delivering flawless craftsmanship over rushed shipping.

We work with highly experienced logistics agents specializing in worldwide luxury shipping. You can review our recommended shipping routes on our Shipping Methods page. If you have specific customs instructions for your country based on experience, simply let us know; otherwise, our logistics experts will select the safest route for your order.

We declare packages accurately using terms such as “watch”, “timer”, or “fashion accessory” with declared values typically between $15 and $50 USD to optimize customs clearance. Experienced collectors who prefer specific declaration amounts can request them during checkout.

Yes, 100% of shipments include a valid tracking number. Please note that tracking details are generated once the package is handed over to our shipping agent. It usually takes 1–2 business days after issuance for tracking updates to populate on carrier tracking systems (especially for weekend dispatches).

Please do not contact DHL, EMS, or logistics carriers directly. Contact our support team first and allow us to investigate. To maximize clearance safety, we occasionally utilize specialized postal networks that prioritize security over speed. Rest assured, your order is monitored and covered.

Customs authorities conduct routine random inspections on international freight. Our shipping protocols minimize scrutiny by utilizing low-risk logistics pathways and proven packaging methods. Should any questions arise, our team is always on standby to support you.

If local customs requests payment verification, stay calm and reach out to us immediately. We will provide a custom commercial invoice matching the exact declared value on your package to ensure smooth clearance without hassle.